Do you feel like you're fighting an uphill battle against unjustified chargebacks? Do you wish there was a better way to prevent and deal with these costly disputes?
Enter Disputifier. This ecommerce software takes the worry of painful chargebacks off your plate, making it easier than ever to run an online business.
In the Disputifier review that follows, we'll go through the ins and outs of this profit-boosting platform, uncovering how best to maximize its impact.
Let's hop right in.
What is Disputifier? 🚀
As anyone who runs a DTC brand knows, growing your bottom line and accelerating the number of sales you make is one of the best parts of the job.
However, dealing with an influx of chargebacks and canceled orders is an incredibly stressful and time-consuming experience. It seems to halt all your momentum and stop your progress in its tracks, even if it only makes up a small portion of your total revenue.
Disputifier seeks to solve this by leveraging automation and machine learning to predict and cancel orders that will likely result in a chargeback ahead of time. It also generates customized dispute responses on the fly, which have been carefully optimized to result in a higher win rate.
By getting in front of these all-too-common problems, Disputifier gives you the confidence you need to scale your business and hold onto a bigger piece of the pie.
How does Disputifier work? 🤔
After downloading Disputifier from the Shopify App Store and signing up for an account, you are able to begin the process of syncing Disputifier with your online store.
The platform integrates seamlessly with your existing setup and payment processor, reading directly from your order history and receipts to take the necessary actions.
Any time a customer initiates a chargeback and contests the transaction, Disputifier crafts a customized response on autopilot, analyzing hundreds of data points in the backend to produce the most effective response – one that's going to result in you being on the winning end of the claim.
Without ever having to lift a finger, Disputifier submits the chargeback response on your behalf, so you can get back to building your brand and pushing the best interests of your business forward.
This allows you to constantly keep the finger on the pulse of your operations – particularly as they relate to sales which have not gone according to plan – so you can pivot and correct course in the most effective way possible.
Disputifier Key Features 🧰
Central Dashboard
The main Disputifier dashboard serves as an all-in-one command center for viewing your chargeback metrics. It lets you see vital statistics at a glance, like total chargebacks you've received, your win rate percentage, how much fraud you've prevented, your number of late orders, and even breaks it all down by estimating the amount of time you've saved by using the tool.
Automated A/B Testing
In addition to crafting the perfect responses with accuracy and precision, it cites factual information like when the product was delivered and any prior communication attempts with the customer that were made. The platform also constantly split-tests the output for effectiveness, using the power of machine learning to continuously improve. This helps you double down on what's been proven to result in a favorable outcome.
Built-In Fraud Scanning
While it's great to increase your odds of winning a chargeback dispute, being able to stop illegitimate purchases before they happen is even better. Disputifier comes equipped with built-in fraud detection scanners that can identify orders that are not on the level.
It also has the ability to alert you to any urgent chargeback issues you are facing, granting you an opportunity to reduce the amount you have to refund and also keep it from counting against your chargeback rate.
Disputifier FAQs 🙋
Is there a limit to how many stores I can use Disputifier on?
You can use it on however many stores you want, however each one will require a dedicated account. This is to ensure the response templates are tailored accordingly.
Are there restrictions around which kinds of products Disputifier can be used for?
No, Disputifier works to resolve and prevent chargebacks for physical products, digital products, subscriptions, memberships, and more.
Does Disputifier work outside of Shopify?
Yes, the tool works on other platforms like Checkout Champ, Sticky, and a handful of other CRMs.
Disputifier Pros ✅
- Helps expand margins: By cutting down on the number of erroneous refunds you have to make, you can pad your profit margins and keep more of your hard-earned revenue in your pockets.
- Saves you time: Having a tool that sorts through your order history and takes the required steps on autopilot is a massive efficiency-gain that frees you up to spend time elsewhere.
- Gets ahead of problematic orders: Being able to prevent fraud and abuse gives you a shield to protect yourself against scammers.
- Increases your win rate: The system is designed to maximize the number of disputes you come out on top of, and is trained to take the best approach every time.
Disputifier Cons ❌
- Not perfect: The tool might occasionally misjudge the sentiment or intent behind certain statements, leading to potential inaccuracies in responses.
- Takes time to improve: Repeated split-testing and ongoing machine learning is required to see optimal results.
- Extra spend: Add-on is required to access the fraud prevention features, separate from the core package.
- Success depends on multiple factors: While Disputifier claims to be able to 10X your ROI and stop 99% of fraud, everyone's storefront and offerings are different, so your mileage may vary. However, even attaining close to these metrics is a net positive for the long-term health of your business.
Brands using Disputifier 🤩
Some of the biggest DTC brands around use Disputifier to automate the way they handle chargebacks for their online stores, including the popular eyelashes brand Doe, the sandals and slippers company Cloudsharks, and the coffee company Ryze.
What makes Disputifier different? 🥇
Disputifier's algorithm is one-of-a-kind, helping you analyze and understand the disputes that flow through your store on a daily basis. It can accurately identify the main points of contention and extract key arguments, helping you gain valuable insights from large volumes of information you'd never be able to sift through otherwise.
Unlike other surface-level tools, Disputifier goes beyond just breaking down cancellations, but rather provides actionable insights and comprehensive reports. It helps you identify themes that emerge, jump on trends, and gives you practical recommendations for mitigating risks.
This empowers you to take proactive steps to address recurring issues from happening again, putting you leaps and bounds ahead of the competition.
Disputifier Pricing 💰
Disputifier has a relatively simple yet creative pricing structure, with a Pay As You Go and an Annual plan. The Pay As You Go plan charges 20% of the revenue the tool is able to recover for you, while the Annual plan only charges 12%.
Both plans are backed by a 90-day money-back guarantee, and come with a 7-day free trial.
Final Thoughts 🕵️♀️
In a competitive market where brand reputation and margins are everything, Disputifier provides a distinct advantage. By leveraging its powerful capabilities, you can effectively address disputes, resolve customer issues, and nip fraudulent orders in the bud.
Few platforms make you feel like you are being covered from multiple angles, but Disputifier provides a level of comfort and security that is truly hard to come by.
The platform puts you firmly in control of your transactions, saving you time, money, and excessive worry. At the end of the day, there's not a whole lot more you can ask for from a tool.
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